What goes unanswered
Calls go unanswered after hours and at peak times, and every missed call is a booking or an order lost to the next company on the list. Following up with leads and customers takes hours your team does not have.
What the agent does
- Answers questions from your own information: services, prices, opening hours, order status.
- Books appointments in your calendar and takes orders into your shop or CRM during the call.
- Calls out to confirm appointments, remind customers, follow up on quotes and qualify leads, in campaigns you approve.
- Hands over to a person when it should, with a summary of the call so nobody asks twice.
- Reports every call with a recording, a transcript and the outcome.
It works for clinics and dental practices, service centres, property managers, installers, couriers and any business whose phone rings more than its team can answer.
How it works
- A call about who phones you, why, and what a good outcome is.
- Agent built on your information and connected to your phone number, calendar and CRM.
- Testing with your team on real scenarios before customers hear it.
- Live in three weeks, with every call reviewed and the agent improved each week.